Last updated December 26, 2025.
These terms and conditions (the “Terms and Conditions”) govern the use of http://www.casadeluluel.com (the “Site”). This Site is owned and operated by Windy Valley Finca, with Casa De Luluel as a brand name. This Site is a lifestyle website with two online stores, one selling business-to-business digital goods intended for the European Union (the EU) and the United Kingdom (the UK) markets, and another store selling physical goods (cosmetic products) in Finland (excluding Ahvenanmaa/Åland) and Spain (excluding Canary Islands, Melilla, and Ceuta).
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Windy Valley Finca/Casa De Luluel and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Privacy Policy
Please refer to the Windy Valley Finca/Casa De Luluel Privacy Policy on data collection and handling.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Violate the intellectual property rights of the Site owners or any third party to the Site.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Sale of Goods
These Terms and Conditions govern the sale of the following goods available on our Site:
- Digital customisable templates for independent cosmetic makers and small businesses (Digital goods)
- Handmade natural soap for consumers (Physical goods)
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and Conditions apply to all the Digital and Physical goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our Digital and Physical goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images. The information, descriptions or images we provide about our Digital and Physical goods do not constitute legal or medical advice. You agree to purchase Digital and Physical goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
The goods sold are without Value Added Tax (VAT).
Payments
We accept credit and debit card payments on our website through Stripe, a payment gateway provider (Stripe Payments Europe Limited). Stripe accepts commonly used payment cards (Visa, MasterCard, AmericanExpress).
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument through our payment gateway provider.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Right to Withdraw
Digital Products
The type of Digital goods sold at our website does not directly fall under the consumer rights laws, but you might be entitled to a replacement if the Digital good you bought from us cannot be accessed due to reasons dependent on us. The following issues would count as such reasons:
- Technical issues on our website
- Technical issues with the Digital good
To exercise your right to replacement, you must inform us of the issue within 14 days of your purchase of the Digital good by contacting us by email at luluelmegabar@outlook.com. We investigate the issue within five (5) working days and send a replacement to your email address if we find the issue was directly related to our website or the Digital good. We do not accept responsibility for any incompatibility issues if you use outdated software to access the Digital good(s).
Physical Products
You might be entitled to a replacement or refund if the Physical good you bought from us has visible defects compared to the product description. We cannot accept liability for damage caused by the postage and delivery services, for example, crush and/or tear marks and/or visible dents in the packaging.
To exercise your right to a replacement or refund, you must inform us of the issue within 14 days of your purchase of the Physical good(s) by contacting us by email at luluelmegabar@outlook.com. We may ask you to provide evidence to support your replacement or refund request and to assist us in the investigation, for example, photos of the defects or damage. To be entitled to a replacement or refund, the customers are required to return the good(s). The customer returning the good(s) is responsible for the cost of return postage.
No Right to Return: We do not accept returns of the intact (damage-free) Physical good(s) with a broken seal (soap wrapper opened intentionally).
We also hold the right to request the return of Physical goods for our internal investigation in case of suspected batch defects potentially affecting the product quality and/or safety. In this case, we will prepay or compensate for the cost of the return postage.
Consumer Protection Law
Where the consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Windy Valley Finca/Casa De Luluel will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees, from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site, you indemnify and hold harmless Windy Valley Finca/Casa De Luluel from any actions, claims, losses, damages, liabilities and expenses, including legal fees, arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the EU and the UK.
Severability
If at any time any of the provisions outlined in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows: luluelmegabar@outlook.com.
You can also contact us through the feedback form available on our Site.
Casa De Luluel 